The DVLA is the government body that is the national centre for issuing licences and registering cars. So, it essentially keeps all the information about all the cars registered in the United Kingdom.
Which means your car should be on there. Right? There may be an occasion when the DVLA cannot find your details.
The main thing to do in this situation is to not panic. There are a few reasons why the DVLA might not have your details and in this article, we are going to go through these reasons, and what you can do to fix them.
Who are the DVLA?
The DVLA are, as we mentioned above, the national centre for issuing licences and registering cars. Everyone who drives a car in this country is on the DVLA register. That’s around 45 million driver records and 39 million vehicle records.
The DVLA also collect your Vehicle Excise Duty (VED), record disqualifications and medical conditions and help the police to name but a few responsibilities.
Why are my details not on the DVLA website?
There are different reasons why your details might not be on the DVLA website. In this section of the article, we are going to talk about the different scenarios and how you can fix them.
Why is my new car not showing up on the DVLA website?
If you have bought a new car and you are waiting for it to be delivered, then you might want to check its registered on the DVLA website. However, you may find that it isn’t on there. But don’t worry, there is a perfectly valid explanation for this. Dealerships are allocated the registration number of a car a week or two before it’s due to be delivered. However, they won’t register the car with the DVLA until the day of delivery. This is essentially because they don’t want to register a car and then the order be cancelled. So your new car won’t be on the DVLA website until the day of delivery. And even then, it might take a few days for it to appear. This is because of the sheer amount of cars that get registered on the DVLA website every day, so it may take a few days. We recommend checking back a week or so after to ensure that it’s on there.
There may be an occasion where the dealership may need more information from you before they can register the car. In which case, you will have to provide them with the information promptly so they can register the car.
However, there could be another reason. While it’s very rare, we have seen it happen. The dealership may have put the wrong registration plate on your car. So, the registration plate that has been allocated to you could be something like BBC but your registration plate on your car is BCC. In which case, you contact the dealer and they will change it no problem.
What should I do if my car still isn’t appearing on the DVLA?
If your car still isn’t appearing on the DVLA then this is what you have to do;
Contact the dealership or vehicle broker you got your car from. If the dealership is in the wrong, then it will be fixed with no problem. If the dealership says they’ve done everything right then you will contact the DVLA. If you are leasing a car, then you will need to contact your finance house they will be the ones who will contact the DVLA because they are the registered keeper of the vehicle. You can read more about registered keepers here.
However, if you are buying the car, then you will contact the DVLA yourself. They will then rectify the issue. Once the vehicle is registered, you will receive the V5C, or the log book, within 6 weeks.
Why is my used car not showing up on the DVLA website?
If you have just bought a used car, then you will need to register it with the DVLA under your name. This is pretty straightforward and doesn’t take too long.
The seller will fill out section 6 of the log book. This is the ‘new keeper or new name/new address details’. You will both sign the declaration in section 8. They will have to fill in section 10, the ‘new keeper supplement’ and hand this over to you. This is also known as the V5C/2. They will then send the V5C to the DVLA.
You will then receive a new V5C within 2 to 4 weeks of getting the old one.
What do I do if I haven’t received a new log book?
If you haven’t received your new log book then you will have to complete a V62 form which you can download here (or get from any Post Office branch).
You will then send it to the DVLA with the V5C/2 given to you by the person who sold you the vehicle. You need to send the V5C/2 with it, otherwise you will have to pay.
If you still haven’t received anything after six weeks after sending the V62 form in, you will have to contact the DVLA.
How do I view my driving licence details?
You will be able to check your driving licence details here. You can;
- See your driving record
- Check penalty points and disqualifications
- Create a licence ‘check code’ to share this information with someone else such as a car hire company (this code is only valid for 21 days)
There is no reason why the DVLA should not have your licence details correct. The only reason they may not, is if you haven’t updated them. For example, when you have moved house or changed your name.
How do I change my details on the DVLA?
If you need to change your name or your address then you need to do this as soon as possible. You will have to ensure that your licence, your vehicle log book and vehicle tax are all up to date with this new information.
If you tax your car via direct debit then you will need to change the billing address as well. If you don’t update your address, then you can be fined up to £1,000. It only takes five minutes, is free, and you can do it all online here. In conclusion, the chances of the DVLA not having your details is very slim. There is a chance that the dealership registered the wrong plate with the wrong car when you first purchased it, in which case, it is very easily fixable. Or, the details may have not been put on the DVLA website yet. When you buy a used car it is your responsibility, and the sellers, to change these details and register the used car with you on the DVLA. It is also your responsibility to change your information, such as your address, should it change.
I am not able to see my dvla details on the web site and I am not living in uk now so what I do to know about my licence details plz give me any advice
Hi, Our advice would be to contact the DVLA: https://www.gov.uk/contact-the-dvla I hope this helps.
What do I do if the DVLA system cannot find my new address?
Hi Megan,
Unfortunately, this is not something we can directly help with. We would advise contacting the DVLA: https://www.gov.uk/contact-the-dvla I hope this helps.
When I put my details into gov site to allow my licence details to be shared it does not recognise data
Hi Bev,
Thank you for posting. As your licence details aren’t showing on the DVLA website we would recommend you contact them directly, they should be able to resolve the issue for you.
I have tried this website and its a right pain in the ****. Every 6 months I have to share my licence to my employer and every time I get a courtesy car they have to check this site for my license. Every time I have to call DVLA for a code. When I ask what’s wrong they say “nothing, my details are fine.” They don’t know why it cannot find my details.
Hi Bob,
Unfortunately, this is the only option for some things. Hopefully they will be able to resolve the issue at some point before you need to check their database again.
The 2004 car that I am driving in France has a UK plate that is not registered on the DVLA website, so I am not able to check if it legally on the road. It is a Japanese import (at least 2.5 years ago), but it has UK plates and surely should be known to DVLA. Any ideas?
Hi Roffs,
Thank you for your comment. When you first imported the vehicle did you register it with the DVLA? If a vehicle is an import then there are forms you can fill in to get the vehicle registered with the DVLA. If you were not the first owner of the vehicle and it was imported by someone else it’s possible this process was not carried out.
My license details have never been recognised and dvla don’t know why and don’t really care this has been on going from the start of the new check code. Why can’t it be rectified???
Hi David,
Thank you for your comment. Unfortunately, we haven’t come up with anything other than what is on the DVLA gov website, they have alternative ways to contact them and check https://www.gov.uk/view-driving-licence#other-ways-to-apply. They also stress that only driving licences issued in England, Wales and Scotland can be found on their system. We don’t have access to any alternative resources to check this information.
Hi I have bought a car from a dealer it was from a company the dealer didn’t receive the v5 and we were advised to complete a v62 which we have done however post office couldn’t process as the vehicle is still registered to the owner before the car dealer. I am panicking as it was a lot if money. The dealer had done an hpi check and we’ve done our own so sure it’s not stolen or has any outstanding finance. Will we be able to get a registration document for it?
Hi Christine,
Thank you for your question. We would recommend you contact the DVLA directly. They are the best people to advise you in this sort of situation.
Hi
My partner has the same problem with his “checkcode” – details aren’t recognised. It’s such a pain ! Now insurance company is threatening to cancel his insurance as they are unable to verify.
Hi Stephanie,
Thank you for your comment. In the first instance we would recommend your partner contacts his insurance company directly and explains the situation to them. We have more detail about why your vehicle may not be registered in another article which will explain what you should do if your vehicle can’t be found on the DVLA site. You can find that article here.
Hi dvla for sharing your driving licence code something wrong apper meassage but on driving licence detail r correct . Insurance company threatened we cancel your insurance. But should I do during covid 19 all dvla services suspended.
Hi,
Thank you for your comment. This appears to be quite a common question when it comes to vehicles on the DVLA website. As we have previously recommended…
In the first instance contact your insurance company directly and explain the situation to them.
We have more detail about why your vehicle may not be registered in another article which will explain what you should do if your vehicle can’t be found on the DVLA site. You can find that article here.
My driving license details are not recognised and it has now frozen me out of the Government Gateway site for my tax returns. I’ve had my license for over 30 years so how on earth can this be wrong? This is causing unbelievable stress at a time when we really need to have access to our details due to the lockdown situation.
Hi Jane,
We have heard this from a number of people who have also discovered that at present they are unable to speak with anyone. Unfortunately, as with many businesses they are also working with reduced staff working from home. Hopefully they will resolve these issues soon as it is end of tax year and a lot of people are currently trying to submit their information. Having looked at their website the government is offering levels of leniency with late submission due to the current situation.
In respect of check codes for driving licence. I also am unable to check my driving licence on line.
You can print a form on the website and apply by snail mail, allow two to three weeks.
However, having sent this to my insurance broker they seem oblivious to the paper copy being legal and just repeat asking for check codes. I asked them to try, giving all relevant details and they could not access the information. Bit of a dog’s breakfast right now.
Hi Phill,
As with most businesses there is a bit of a delay due to recent circumstances. However, they also offer the facility to apply over the phone:
Apply by phone
0300 083 0013
Monday to Friday, 8am to 7pm
Saturday, 8am to 2pm
We have a USA driving license. Will my speeding ticket be on file?
Hi,
If you have received a ticket while driving on UK roads with a foreign driving licence then the DVLA will create a file for you. I am not sure if this will then be referred to the DMV or not, this will be something you need to ask the DVLA about directly.
i have checked three vehicles with the dvla all with 03/04 number plates it comes back as no details found i reported this to DVLA and police but no action take all vehicles driving on public roads and i assume with no tax no insurance no mot if we all buy cars like these does it mean we can drive for free on public roads?
Hi Rusell,
As you can see from our article, there are many reasons why these vehicles may not be on the DVLA website. It’s likely that right now the police and DVLA have a lot of other things to deal with and this is something much lower on their priority list than it would be during different times.
tried to tax vehicle on line, done this successfully before, system says my address/postcode is invalid, been here ten years, all vehicles registered to same address, software glich?
Hi Mark,
The DVLA website does suffer from glitches, it’s why they also offer phone support. If you continue to have problems, this is what we have been recommending.
I bought a car in feb 2020. The dealer was closing up and omitted to give me the new keeper suppliment and didnt document the car I traded in, just reduced the price by its value.After a few months I had received a number of parking and speeding fines. Luckily I could prove I was out of the country for the speeding fine. In the meantime I had contacted DVLA and advised to write in with all the details since I didnt have the suppliment. Nothing happened and when I contacted them they asked that I resend the details. I phoned some time later and they confirmed my old car was no longer registered to me. I expected a registration document for the new car but nothing. Enquired today to find tax has expired and DVLA can find no record of the car. They are looking into it. As the car isnt registered to me and no DVLA record can I drive this car or will the police detector thingy still pick up some issue and I get pulled over?
Hi Phil
Thank you for your question. We have an article regarding what happens when your vehicle isn’t showing on the DVLA database, it also covers who should register your vehicle and how you can go about doing this: https://www.osv.ltd.uk/car-is-not-showing-on-the-dvla/.
We hope that this helps you.
Morning Sirs, why my driving licence details could not displayed? Tried raise this issue few times not hard from DVLA more than 10 days.
Regards
Cunjie
Hello Cunjie,
We are not affiliated with the DVLA, we would recommend you contact them by phone rather than email to follow up on this.
I’ve had my license since 2013 but haven’t drove since 2015, unfortunately I’ve misplaced my license and don’t have the paper counter part anymore to tell me what my driving license number is. When I try to apple for a replacement on the DVLA website it keeps saying
‘ It has not been possible to match you with your driver record based on the details you have provided.
Please check your details on the following pages and change anything that is incorrect.’
All my details I’ve entered are all correct so I can’t understand how they have no record of my license.
Hi Rebecca,
Thank you for your comment. If there are any details that have changed, such as your address etc, that have not been updated with the DVLA this will cause an issue. However, they do have an enquiry phone number that you can use in situations where you are experiencing issues with their online system. Though be prepared to be on hold (complete with muzak) for a while.
Why is there not a tab to share your licence information when i applied for the check code .Im trying to get a car loan and can not share this with them due to this .
Hi Tracy,
Thank you for your comment. This is something that you would need to refer back to the DVLA. There is usually an option to share your licencing details, however, they have been doing updates and experiencing increases in traffic so some functionality is possibly reduced. We would recommend you contact the DVLA directly.
Hi I haven’t had a licence for 11 years after a drink driving ban IV decided to apply again but they cannot find any off my details including my past address or even with my national insurance number thanks I’m racking my brain
Hi Nicole,
Thank you for your comment. Unfortunately, this is something that you will need to discuss with the DVLA. According to process you will need to reapply for a licence using a DL1 form. We hope that this helps.
I’m trying to renew my sons driving licence for him on line, he is 8 months into the renewal extension period, I have correctly inputted all the information from his existing photo card licence, But the application keeps returning me to the final page where it requests the las 2 numbers of the driver number, and the long number on the reverse of the card, which i have also put in correctly, with they message, Licence evidence provided does not match driver record.
I’m now at a total loss as to how to renew this licence, (the only evidence that would of changed was he had a new passport issued in May this year)
Please advise on what i need to do
Many thanks
Hi Helen,
Thank you for your comment. We would recommend that you contact the DVLA directly as they will be able to see what is on their system and may have suggestions when it comes to the errors that you are encountering.
Trying to view my licence for car hire keeps saying they cant display my details annoying as my licence was renewed last sept when i reached 70 what is going on with dvla
Hi Kathleen,
We would recommend contacting the DVLA Driving Licence Enquiries line.
Telephone: 0300 790 6801
Open Monday to Friday 8am to 8pm
Open Saturday 8am to 4pm
Hi I am and have been trying to get a check code for my company I work for as part of the MOD and every time I do it keeps saying they can’t get one for me why is this? I need it as part of my job and its getting very frustrating now as I have to have a check every month
Hi Chris, we are unsure what you mean by a check code. However, we would recommend you contact the DVLA as they would be best placed to answer this for you. You can either write to them at DVLA Swansea https://www.gov.uk/contact-the-dvla/y/vehicle-registration-and-v5c-certificates-log-books or call 0300 790 6802. I hope this helps.
Hi I was banned from driving and I did the drink drive course to get my ban reduced I’d only ever had a UK provisional. I phoned up dvla to check how my application is going as its not my 1st application I couldn’t apply online I gave them the driver number from my old license I lost when banned but they said nothing was coming up with them details (name dob driver number last address ) I asked if it was normal for them not 2 find someone they had issued a license 2 prior they said I can’t comment on that sir all I can suggest is you wait for your paper application 2 process .the whole thing sounds extremely fishy I don’t understand
Hi Neil,
We would recommend calling the DVLA Driving Licence Enquiries Line on: 0300 790 6801
They are open Monday to Friday, 8am to 8pm and Saturdays, 8am to 4pm
Hello, I have a provisional driving lincence and doing work with courier company every time Iam checking for my Driving licence details DVLA stating that we unable to find with the giving details, So I called DVLA and got code with telephonic but when the employer is checking its showing invalid and that’s within 21 days. What should I do please help.
Hi Ghani,
We would recommend that you contact the DVLA and explain the situation and they should be able to advise you further.
I am trying to contact the DVLA to obtain my Driving Licence Number, without any luck, none of the numbers provided are answered, they are all automated and then cut off, the On Line Chat is unavailable, can anyone suggest how to get my licence number please.
Hi Caroline,
We would recommend DVLA Driving Licence Enquiries line: 0300 790 6801
They are open Monday to Friday, 8am to 8pm and Saturdays, 8am to 4pm
I have tried all day to telephone the DVLA helplines. They are all busy and cut me off. the chat lines are all busy too. How can I get in touch?
Hi Susanna, sorry to hear this. We aren’t connected to the DVLA in any way, so all we can recommend is to keep trying the line: 0300 790 6801.
On attempting to log in to the system to generate my check licence code it says check details.
I have my licence and national insurance number in front me which have been entered correctly.
What can I do it has not logged me out and I need this for a hire car.
Hello Darren, thank you for your comment. We would recommend contacting the DVLA as they will be the best people to advise you further on this. Their line is: 0300 790 6801
They are open Monday to Friday, 8am to 8pm and Saturdays, 8am to 4pm. We hope this helps.
Trying to help my daughter apply for her first provisional licence and DVLA doesn’t recognise our postcode, just got her new passport so that dept recognised it just not dvla, not sure the fact I live above a pub is the issue
Hello Annalisa, thank for your comment. We would recommend calling the DVLA and explain the situation and they should be able to help you further. Their line is: 0300 790 6801
They are open Monday to Friday, 8am to 8pm and Saturdays, 8am to 4pm.
I’ve been trying get too my driving license details for a code as I’m supposed to be starting a new a job and can’t do anything until I have access too this code. I’ve tried and tried to ring numerous times is there anyone working at dvla seems like I’m not getting anywhere
Hello Alan, thank you for your question. Sorry to hear about your situation. All we can recommend is to keep trying on the phones. Their best number of contact is: 0300 790 6801
They are open Monday to Friday, 8am to 8pm and Saturdays, 8am to 4pm. We hope this helps.
Why are all of you recommending phoning the customer support when you know fine rightly that nobody will answer your call….ever
Hi John, The reason we recommend this is because it is the best way to get the information you require.
Trying to check my licence to start my lessons. However it says i’ve been verified but DVLA doesn’t recognise it? My instructor needs a code for me to start driving how do i get this and why is it not working
Hi there Abi, thank you for your query. One possibility is that if you have moved house, changed your name or changed any details on your licence, the DVLA will not recognise it. Another thing is that if you have already used the DVLA check code with incorrect details, you are not able to use it again – as DVLA check codes can only be used once. This is protect all driver’s privacy. The best thing to do is to re-register through this website: https://www.gov.uk/view-driving-licence or contact the DVLA on 0300 790 6801.
I hope this answers your question, is there anything else we can help with?
The dvla issued me with a new licence, then realised they made a mistake with my name change as my middle name was not put on my deed poll, so now I have no license information as they are holding my new license with the new name change and new address it won’t issue it me. My old license details won’t work, and I need it ASAP in order to deal with my insurance. How can I get my information??? Please help
Hi Bianca, thank you for your query. As long as you have a valid license there should be no issue with this. We would advise getting in contact with the DVLA to discuss this further. You can contact them on: 0300 790 6801. We hope this helps.
I changed my surname after getting married and now I can’t access my license details online. Also my employer cannot access the details to have me added to company vehicles.
Hi Paul, We would advise contacting the DVLA as they will be able to give you more information on why this has happened. However, if you need to change your name on your driving licence all the information is here: https://www.gov.uk/change-name-driving-licence
trying to update my address but keeps saying my details are incorrect when inputting my photocard license number when I am
Hi Annabel, We would advise getting in contact with the DVLA to discuss this further. You can contact them on: 0300 790 6801. We hope this helps.
I am trying to change my address on the DVLA website, but it keeps telling me my information cannot be found… I have called every day last week, whilst in my lunch break, no one has answered!
Big hefty fine, if you don’t change your address, but we wont let you change your address…..
Any other advise, other then call please?
Hi Kayleigh, We would recommend that you try writing to them and get proof of postage. You can send your letter to the address:
DVLA
Swansea
SA99 1BN
The option for Frist name is blank on my License, will that be an issue.
Under the section Name my full name including surname has been added
Hi there Preethi, thank you for your query. We would advise contacting the DVLA for clarification on this question.
Hi, i have recently moved again and trying to change my address online, it worked when i moved 2 months ago but now it wont recognise the number on the front of my card and the number on the back of my card to proceed. Not sure if its because i have recently moved again but i cant seem to ring DVLA either on the number you have put above and the same number ending in 2. It always says they are busy and hang up on me from the automated response. Please can someone advise how i can change my address ASAP? Thank you
Hi Marcia, thank you for your question. Our best advice would be to write to them via post or email, and in the meantime keep trying to contact their phone number. Alternatively, you can fill in this form to contact the DVLA: https://www.gov.uk/contact-the-dvla It also gives more information about why their phone lines are busier than usual. We hope this helps, do you have any further questions?
Why can’t I view my driving license online
Hello Paul, thank you for your query. There can be a few reasons why you cannot view your driving licence online. To view your licence online you need your driving licence number, your national insurance number and the postcode on your driving licence. If you are missing any of these then you will not be able to view your driving licence online. We hope this helps, do you have any further questions?
The dvla are awful and have such an out of date system.
1. They lost my V5 I sent to them to change my address.
2. They refused to accept responsibility because I never sent recorded.
3. They made me pay for a new one. £25
4. The new one went to my old address as no option to update beforehand even with a chassis number.
5. I collected from my old house. Yippee new v5 but wrong address so back to square 1.
6. Repeated all the above.
7. Eventually get V5 in new address but need to change private plate to new car.
8. Pay £80 manage to remove plate bit can’t add to new car because I don’t know the previous persons postcode (it’s not on the new keeper slip).
9. Have to wait for postal hard copy of new v5 they won’t give me the new document ref by email or phone.
10. Have to insure vehicle on current plates and will get charged by the insurance company when I do change (when I receive the v5).
11. Insurance company asked for photo of license and share code.
12. Online share code system doesn’t recognise my details despite new licence being received a week ago.
13. Need I go on… Total nightmare, out dated systems, still blaming covid for incompetence, lose your documents, out of pocket and still can’t drive my new car. What am absolutely pathetic system and organisation..
Absolutely stressed out due to 15 hours on hold, trying to re do a cbt and cant book as no one can access my driver details, All i did was sent my marriage certificate in on December with other ID to change second name, simple enough.. Had documents returned saying it was being processed. I have since had nothing, as i say called and been told with medical section, when there is no need as its not for renewal so thats crazy it was the fact i got married. The huge issue is i cant access and no one else can see my driver details and this is also causing issues with my motability. Please for goodness sake, what is going on no calls as answered after holding for many hours or your cut off, web chat not valid and no response to emails… Someone need to help me here
Hi Heather, sorry to hear about your experience with getting in contact with the DVLA. Currently this is a regular occurance, our best advise would be to call them just before they open.
I have been trying to update my licence ith a new address, and to renew it as it is expiring this year, but even though i have entered all details onto the website correctly, and double checked them all. It still says it can’t fine me. and when i try calling, i get the message there is noone available to take my call and it hangs up on me. how am i suppose to update my details when the system itself is so broken i am not able to.
Hello Martin, thank you for your query. At the moment this is a regular occurance with the DVLA, we would advise calling them just before they open to get in the queue.
Simple answer, just put the house number only – DO NOT ENTER STREET NAME, then postcode on the next box. Click next, a list will show up of all the addresses in your street, just pick yours.
Hi,
I applied for a provisional licence around 20 years ago. I didn’t take / pass my test so my licence wasn’t upgraded to a full licence. My provisional licence was lost during those years, I couldn’t find it anywhere. I have moved to various addresses since living at the house I originally applied from.
I have been in contact by phone with DVLA and they haven’t got my details on record. I gave them all my details including my NI number but still they have nothing on record. They said I could send them a D1 stating that I lost it but they still won’t have me on record will they? It could waste so much time doing this.
I’m not 100% sure I even applied and got my provisional, it’s been a long time, I can’t remember exactly if I did.
Should I just apply again for a first time provisional?
Regards,
David.
Hi there David, thank you for your question. If you have lost your provisional licence you’ll need to replace it. You can do this here: https://www.gov.uk/apply-online-to-replace-a-driving-licence#more-information
I have tried to do a driving license check for a check code needed for my car insurance and it keeps saying that it can not display a match for my driving license. I have called the dvla who could not help me that just said I needed to write a letter. I also emailed the dvla and the response again was they are unable to help. I have wrote a letter and sent it recorded delivery back on the 21st of January which was signed for and I still have not heard anything back. I now have my insurance claim on hold as with out the driving license check my claim can not be processed we are now a few months down the line and still no response what is going on how do I escalate this. As this is having a detrimental effect on my life with out a car.
Hi Carly, thank you for your query and sorry to hear about your experience with the DVLA. We would advise getting in contact with your insurance company and explaining the whole situation to see if there is another solution. You should also stay in contact with the DVLA via telephone. We hope this helps, do you have any further questions?
my partner is unable to get the share code for his driving licence online, it just doesnt work for him. He has to call DVLA each time to get it, which they do ok. We have asked them what the problem is and they suggested perhaps his NI number was incorrect, we check this was correct with HMRC and they confirmed it was ok and it the same as the DVLA have. If they didnt have the correct information for him, surely they wouldnt be able to supply a share code when he calls up. He has also been to the post office to get them to check his identity document and try to get the share code but they cant either. Any suggestions? Everytime we ask DVLA they just say they dont know why it doesnt work for him.
Hello Fernandes, thank you for your query. We would advise checking that all contact details are up to date and to stay in contact with the DVLA. A driving licence share code is meant only for the drivers to view and should not be used by third parties to access driver information, so it is unlikely the Post Office will be able to retrieve the information needed. We hope this helps, do you have any further questions?
The system is ridiculous. I have tried to get a dvla code online. They couldn’t find my details which is unusual as I have held my licence for 30 years. Then spoke to two people on the phone after being on hold for 45 minutes for them to tell me they cannot get me a code either. Why is the system such a mess and why are the staff so unhelpful and not capable of completing a simple task.
It has not been possible to display/match your driving licence. For further information regarding your driving licence details please contact DVLA by telephone
Has anyone have any idea why the Dvla check my licence says this?
Hi Mark, we would advise contacting the DVLA by phone to find further information about this.
I’m going to view a car tomorrow which has a private plate on but the car isn’t recognised on dvla and it’s coming with it. So I’m struggling to get an insurance quote what should I do!
Hi Ben, we would advise contacting the seller of the vehicle and asking for the original registration plate of the car. This will hopefully help the insurance company in locating the vehicle.
I’m trying to order a replacing card and change my address but I enter my old address and new one and they come back with don’t have them on record so will have to order one via d1 I’m so confused
Hi Sean, thank you for your comment. We would advise getting in contact with the DVLA via telephone, you can call them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
Third parties can’t access my licence details on DVLA web site,iv reached state pension age,and my national insurance number iv had up to then hasn’t changed is this the reason difficulties are being experienced
Hi there Jon, for further information about this we would advise getting in contact with the DVLA by telephone on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
Hi Ive just bought a car at auction with no v5, I tried to tax it at post office but couldn’t due to dvla issuing error code 6005, any idea what this means? Thanks
Hi there Simon, thank you for your query. This issue could be in relation to a mistake in your registered address on the DVLA system. We would advise amending this, or contact them via telephone on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
Hi, I applied online for a provisional licence. I paid the fee but at the end it said ” You must send some information to DVLA. You will receive an application completion form in the post ”
They said they would send it within five days but it’s been over two weeks now and I still haven’t received it. Is the application completion form the same form as a D1 form? Thanks.
Hi I have been a licence owner for over 30 years but just had a licence check done from work and I’m down as a provisional licence holder, how is that possible
Hi there Ian, thank you for your query. We would advise getting in touch with the DVLA for further information on the matter.
Hi there. I can’t access my vehicle online – my surname post code and chassis number isn’t recognised. I am abroad at the moment – how can I dial them?
Hi there Bianca, we would advise getting in touch with DVLA for further information on the matter. You can contact them from abroad via telephone on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
hi, I can’t obtein my Driving record & Check code. It said: “details not recognized”. i was waiting 15 minutes on phone 03000830013 but no answer and I’m outside UK now
Hi there Yechyel, we would recommend that you keep trying on the phone, usually if you call first thing in the morning you should have better luck at getting through. We hope this helps, do you have any further questions?
I had a Porsche Boxster Y registered but it’s not found on DVLA site. Any idea how I can find its details?
Thanks.
Hello Stuart, we would recommend checking you have entered all the correct details including your name, address, registration number, and driving licence details. We hope this helps. Should you have any further queries, do not hesitate to get in touch.
I changed address almost 2 years ago and notified via telephone of my new address and paid the fee to have 2 new log books for both vehicles with new address , however as a type 1 diabetic I only receive a driving licence 1/3 years , upon a recent call to dvla they tell me my driving licence expired and they sent the reminder to my previous address however I received 2 log books with my new address, meaning I now have to re-apply for a driving licence which is disheartening
Hi!
I just got back my licence after disqualification.
Now my car insurance company ask my to send them the dvla check code, but when i enter my details it sais that my licence is not matched or founded.called to dvla several times they keep telling that they are investigating but i cant wait because i have only 6 days to tell my car insurance company the check code or they cancel my insurance
Why dvla is so messy all the time?
Hi there Laimis, we would recommend that you keep trying on the phone, usually if you call first thing in the morning you should have better luck at getting through. You can contact them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
Hi i am a HGV driver thats been driving over 30years i can not get a check code out of the DVLA when i ask why it never gets me anywhere with them, i’ve been trying to sort this for over a year now. I want to apply for new driving jobs but as i can’t get a code it sounds to new employers that i don’t hold a licence, this is losing me better wages and worry and lose of sleep i can’t even insure my car
Hello Kevin, we would recommend that you keep trying on the phone, usually if you call first thing in the morning you should have better luck at getting through. You can contact them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
Hi I have tried to change adress for the license online but it shows we can not find your address what can I do
Hi there Dawod, we would recommend that you contact the DVLA about this query via telephone. You can contact them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
hello i just passed my driving test, but my status still says provisional license
Hi there Joy, thank you for your query. It’s likely the DVLA has a backlog and it could take time for the system to update your details. As long as you carry your pass certificate, you are OK to drive.
Ill try to book a practical test but i cant book it saying there an issue in my details please contact DVLA
Hi there Jim, thank you for your query. We would advise getting in contact directly with the DVLA by telephone. You can contact them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
Hi , I tried to change my address on DVLA online, But my address isn’t in the list, What can i do next? Thank you
Hi Cele, we would recommend that you contact the DVLA about this query via telephone. You can contact them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
I had my licence revoked months ago due to health reasons and my GP cleared me to drive on the medical form. I don’t know if DVLA has processed my licence (my case is priority according to DVLA as they messed up). I tried to check my licence and get this message “ We couldn’t display your driving licence details with the information you gave us.”. Is this a technical issue? My details are correct as they are exactly as I’ve entered them before.
Hi there Zoe, we would advise that you contact the DVLA about this query via telephone. You can contact them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
My son had his licence revoked under the new driver rules.
Got his provisional back, tried to book his theory and says cannot find his details, rang DVLA numerous times, they direct us to call DVSA, again called them numerous times. No joy with either of them. Told to write a letter, did that 10 weeks ago, still now answer. Don’t know where to go from here.
Hi there Jane, we would advise to keep trying on the phones to DVSA. Usually, if you call them first thing in the morning you have a better chance of getting through.
I am renewing my Driver License early expired
22 July 2023 . Renewing Online but it doesnt recognise my My ID number of my Driver License
Correct Address Because I change my Address when I move to my New Address
Hi there Vicente, we would advise getting in touch with the DVLA for further assistance on the matter. You can contact them via telephone on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
My husband cannot view his licence online even though all of his details are up to date
Hi there Anna, your husband needs to contact the DVLA for further advice and assistance. You can contact them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
Literally tried renewing my old licence, used my last known address I thought was on there can’t find it. Tried every address I’ve ever lived at still can’t find it. DVLA just say they can only check licence with address. This has been going on months no one will help me beginning to think I’m never going to drive this is so frustrating!!
Hi Ben, sorry to hear you’re experiencing trouble renewing your old licence with the DVLA. Here are some suggestions that might help you resolve this issue:
Contact the DVLA again and explain the situation in detail. Ask if there is any way they can help you locate your license, such as by checking their records for any alternative addresses associated with your name or by conducting a more thorough search of their database. It may be worth speaking to a supervisor or manager if you’re not getting the assistance you need.
Consider reaching out to a local driving school or driving instructor for assistance. They may have experience dealing with the DVLA and be able to offer guidance on how to resolve your issue.
If you haven’t already, search through any old paperwork, such as old bills or bank statements, for clues as to where you were living when you last renewed your license.
Check with family members or friends who may have kept old letters or documents with your address on them. Sometimes, people hold onto old paperwork that can help you track down an old address.
If all else fails, consider starting the process of obtaining a new license. This may be a bit more time-consuming and require more documentation, but it will allow you to get back on the road and driving again.
I want to change my address. I can’t ring as they say too busy, ring back. Three days trying. Online, they don’t recognise my car details. Say I’ll be fined £1,000 if don’t change details of new address, but I CAN’T! Perhaps they should be fined for making it impossible.
Hi Natalia, sorry to hear about your experience with the DVLA. We recommend you keep trying on the phone, usually if you contact them first thing in the morning you have a better chance of getting through. We wish you luck.
I bought a used car in Feb 22 everything seemed ok paid tax from this point and suddenly in December of same year the DVLA stopped taking tax payments? After consulting with them asking why they weren’t taking car tax payments anymore from this time (so 10 months). They said because the car isn’t registered to me? Puzzled I replied saying you’ve took car tax payments for this period and suddenly after 10 month realised that I’m not the registered owner?? How is this? any advice?The only response was to get a V62 form and fill it out. Not the answer I was looking for!! After 10 month I’m not the registered owner?? Don’t understand this
Hi there Simon, thank you for your query. It sounds like there might have been a mistake or miscommunication regarding the registration of the car. If you have been paying tax for the car since February 2022, it is reasonable to assume that you believed you were the registered owner at that time.
However, it is possible that there was an issue with the transfer of ownership, or that the previous owner did not properly transfer the registration to you. It may be helpful to review the paperwork you received when you purchased the car to see if there were any indications of incomplete or incorrect registration.
In any case, it is important to follow the guidance of the DVLA and complete the V62 form in order to properly register the car in your name. This will likely involve paying any outstanding taxes and fees, but it should resolve the issue of the car not being registered to you. If you continue to experience difficulties or have questions about the process, you may want to consult with a legal or automotive expert for guidance.
When you are looking to upgrade or get your next vehicle we will be more than happy to assist the next time around.
Why is my drivers license number not recognised?
Hi there Tony, there could be a number of factors as to why your driving license number is not recognised. We would suggest checking you have entered all details correctly onto the DVLA website, ensuring your name, address and other details are all up to date. If you still experience issues you should get in contact with the DVLA for further support. You can contact them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
Tried looking up my licence information, and the site says ” We couldn’t display your driving licence details with the information you gave us ” What does that mean? Insurance companies encounter the same message when I ask them why there’s a problem with my policy. There are no mistakes; I’ve received a new license card thinking there was a problem with the original but they’re identical! Waste of £20. I’ve phoned that helpline every damn day for the last two weeks, only to ‘wait in the queue’ for ten minutes before the call suddenly drops! Sort this brickwall out, I can’t get Insurance on anything until you do!
Hi there James, sorry to hear about the difficulties you’re experiencing with the DVLA. The message “We couldn’t display your driving licence details with the information you gave us” typically indicates that the information you’ve entered does not match the information on file with the DVLA.
This could be due to a number of reasons, such as a mistake in the information you’ve entered, an error in the DVLA’s database, or a technical issue with the website. It’s possible that the insurance companies you’ve spoken with are encountering the same issue because they are using the same database to verify your driving license details.
If you’ve already received a new license card and the details on it are identical to your previous one, then it’s possible that there is an error in the DVLA’s system that is preventing them from displaying your information. Unfortunately, it can be difficult to get through to the DVLA’s helpline, but I would recommend trying to contact them again to explain the situation and see if they can offer any assistance.
In the meantime, you may want to consider contacting insurance companies directly to explain the situation and provide them with any documentation or proof that you have that shows you are a licensed driver. They may be able to offer alternative solutions or work with you to find a way to provide the necessary information for your policy.
i have tried to get my wifes licence details as her new job requires it to be checked. I’ve filled out her information CORRECTLY may i add, 3 times. it keeps coming up that her details cannot be found. i tried it with my own licence, agin putting all of my own information in correctly. same message comes up????? we haven’t moved house, been married with the same name for over 3 years, and both licences are up to date. this is definitely not a user error! any help would be appreciated
Hi there William, I’m sorry to hear about the trouble you’re experiencing with obtaining your wife’s licence details for her new job.
It’s possible that the issue could be with the DVLA database or with their online system. There could also be an error in the information input, even if you believe it to be correct. It’s important to double-check all the details to ensure they match what’s on the licence, including any special characters or spacing.
If the issue persists, we recommend contacting the DVLA customer service team for further assistance. They may be able to provide insight into why the details cannot be found and offer alternative solutions.
Hi there William, I’m sorry to hear about the trouble you’re experiencing with obtaining your wife’s licence details for her new job.
It’s possible that the issue could be with the DVLA database or with their online system. There could also be an error in the information input, even if you believe it to be correct. It’s important to double-check all the details to ensure they match what’s on the licence, including any special characters or spacing.
If the issue persists, we recommend contacting the DVLA customer service team for further assistance. They may be able to provide insight into why the details cannot be found and offer alternative solutions.
I tried to get details of driving licence to hire a car I needed. Neither the hire company nor I could get the code. DVLA was closed and seems like the helpline is useless from reading comments. This has caused a great deal of inconvenience. Why have a help line if people can never get through. Entered details correctly and this is really inconvenient as really needed to hire car urgently.
Why are people being told to ring helpline if it’s completely inaccessible and only work’s certain hours.
Hi there Denise, thank you for your comment. As a car leasing company, we understand the importance of being able to hire a car quickly and easily. However, the DVLA helpline is managed by the government, and we do not have any control over their hours of operation or the accessibility of the service.
We recommend checking the DVLA website for information on obtaining the code you need to hire a car. This may be a quicker and more efficient option than trying to contact the DVLA helpline.
I have tried several times to access my driving licence history but my details were unavailable or couldn’t access them. Because of this it makes it look like you have a history of convictions if i had I’m sure the DVLA would have contacted you
Hi there Lucy, we recommend getting in contact with the DVLA for further support. You can contact them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
I have booked my first practical test oncall with DVSA and was locked from any changes. However, when I try to rebook to take my second attempt I get the below message:
Can’t continue
* Records show there may be an issue with the details you have supplied. Please contact the DVSA on 0300 200 1122 for furter details.
Do anyone know why and how to solve the issue
Hi there Ali, thank you for your query. We would advise reaching out to DVSA via the telephone number provided, otherwise contacting them through one of their social channels.
I lost my driver licence and am trying to renew it but my current address is not accepted.
Hi there Shaun, I’m sorry to hear about the issue with your driver’s licence. I’d suggest contacting the DVLA for address concerns. If you have any questions about car leasing or financing, just let me know. Hope it gets resolved soon.
There is a van been parked on the street a few doors from me, I tried checking it for Road Tax, and MOT. The on line site says No Details Available. The plate is a 2004 reg, and the van is old, done up but old. I worry that if it has no Road Tax aand no MOT, then the chances are it will have no Insurance. The lad who owns it is using it on the road. He doesn’t work so presumably will not have much money. What does it mean – no details available.
Hi there Steven, thank you for your query. It seems like you’ve stumbled upon a bit of a mystery with the van parked nearby. The “No Details Available” message could mean that the van’s information hasn’t been updated online or there might be a data issue.
Given the van’s age and its lack of Road Tax and MOT, it’s worth considering whether it meets the required standards. If the owner is using it on the road without these documents, it could raise concerns about insurance and legality.
Your concern for your community’s well-being is admirable. If you’re worried, it might be a good idea to report the situation to local authorities. They can look into it further to ensure everything is in order.
Hello, i have a problem with my driving license when i try to check my code on DVLA code doesn’t let me work it says “ We couldn’t display your driving details with the information you gave us”.
So what should i do
I really need help urgently
Hi there Hudeyfa, thank you for your query. It could be that you haven’t entered some details in correctly, double check everything including your address, name, and other details. If this doesn’t resolve it, we recommend getting in contact with the DVLA for further support. You can contact them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
How do i call the dvla from France?
I can’t access my driving licence history as the postcode on my licence is not accepted
I am trying to exchange my licence for a french one and these details are vital
How can you help?
To call the DVLA from France, you can dial their international phone number: +44 300 790 6801. Be sure to check your call rates with your service provider, as international calls may incur additional charges.
Regarding your issue with accessing your driving license history due to the postcode on your license not being accepted, you can try the following steps to resolve the situation:
1. Contact the DVLA: Call the international number mentioned above to speak with a DVLA representative. They should be able to assist you with your specific issue.
2. Explain your situation: When you get in touch, clearly explain that you’re trying to exchange your UK driving license for a French one and that the postcode on your license is causing a problem. Provide all necessary details and documentation, such as your license number and personal information, to help them assist you efficiently.
3. Follow their guidance: The DVLA will guide you through the process of resolving the postcode issue and ensuring that you can exchange your license for a French one.
It’s essential to be patient and follow the instructions provided by the DVLA. They are there to help you navigate this process. Good luck with your license exchange!
I have tried many times to check my driving licence details on the DVLA website but, every time I try I get the message ” your details are incorrect please try again ” this is very frustrating and annoying as I need to check my licence details quite often for work, yes I am inputting the correct details. Why is this happening ?
Hi there Nick, we recommend getting in contact with the DVLA for further support. You can contact them on: 0300 790 6801 they are available Monday to Friday, 8am to 7pm and Saturdays, 8am to 2pm.
My cars not showing up at all. I bought it today from a private seller. Reg is not recognised anywhere. It’s R057 0CP can someone help me please
Hi there Zahrah, I’m sorry to hear about the issue you’re facing with your newly purchased car. The registration number “R057 0CP” does seem unusual, and it’s possible that there might be a mistake with the registration details. Here are a few steps you can take to resolve this:
1. Double-Check the Registration: Ensure that you’ve entered the registration number correctly. Sometimes, errors can occur when inputting details.
2. Contact the Seller: Get in touch with the private seller from whom you bought the car. They should be able to provide you with the correct registration details or help you rectify any errors.
3. Vehicle History Check: You can also consider performing a vehicle history check using the correct details. This will help you verify the car’s history and registration.
If you’re still unable to resolve the issue, you might want to contact your local DVLA office who can assist you further. I hope this helps, and I wish you the best of luck in getting your new car sorted.
I passed my driving test while i was in the army inabout1969 it was civillian test .dvla could not find my records wat should i do
Hi there Christopher, thanks for your query. If the DVLA is unable to locate your records, we recommend taking the following steps:
Contact DVLA directly: Reach out to the DVLA customer support or visit their website for guidance on how to proceed.
Provide necessary details: Make sure you have all relevant details on hand, including your full name, date of birth, any previous addresses, and the details of the test if available. This information will assist the DVLA in their search.
Consider alternative documentation: If you have any old documentation related to your driving test or license, gather those as they might serve as supporting evidence.
Seek professional assistance: If the issue persists, you may want to consult with a driving license specialist or legal advisor for additional guidance.
Hello,
I bought a car with 6 months tax. I can’t find the log book (unfortunately things get swept away with children’s books and toys in our house if you don’t file them immediately.) I’ve gone online to apply for a replacement logbook to SORN it (the turbo went and brakes were seizing, so I am awaiting news under the warranty), but I am getting this message: “The information you have entered is either incorrect or you cannot continue online for this vehicle for other reasons.”
Do you know what the other reasons may be? Should I call the DVLA?
Hi there, thank you for your query. The message you received could be due to various reasons. Here are a few possibilities:
Incorrect Information: Double-check the details you entered to ensure accuracy. Make sure the vehicle details and your personal information match the records.
Outstanding Payments or Penalties: If there are outstanding payments or penalties associated with the vehicle, it might prevent you from completing the process online. Ensure all dues are settled.
Vehicle Reported as Stolen or Scrapped: If the vehicle has been reported as stolen or scrapped, it could impact your ability to make changes online. Contact the DVLA to verify the status of the vehicle.
Specific Circumstances: Some specific circumstances may require manual intervention or additional documentation. This could include issues like outstanding finance on the vehicle or changes in ownership that haven’t been updated.
Considering the situation, it might be a good idea to contact the DVLA directly. They can provide specific information about your case and guide you on the necessary steps to resolve the issue. Calling the DVLA is a prudent next step to ensure a quick and accurate resolution to the problem you’re facing. They will be able to provide personalised assistance based on your situation.
Having moved a couple of months ago I have been trying to change my address on my driving licence. I have managed to get my log book updated but the driving licence is presenting issues. The online form doesn’t recognize my details. I have spoken to the DVLA on at least three occasions but they can offer no answer except to do a manual application.
Why would this happen?
Hi there John, thank you for your query. It’s frustrating that you’re facing difficulties updating your address on your driving licence. Online systems sometimes encounter issues recognizing certain details. Possible reasons could include data discrepancies or technical glitches. While the DVLA suggests a manual application, you might want to double-check the information you’re entering and ensure it matches your records accurately. If the problem persists, the manual application remains a viable option to ensure your details are updated correctly. If you have further questions or need assistance, consider reaching out to the DVLA for guidance.
have tried many times to check my driving licence details on the DVLA website but, every time I try I get the message ” your details are incorrect please try again ” this is very frustrating and annoying as I need to check my licence details quite often for work, yes I am inputting the correct details. Why is this happening ? I was contacted DVLA By phone it’s not giving me any solution please help me
Hi there Mahder, I understand your frustration with the DVLA website issue. Here are a few suggestions to help resolve the problem:
Clear Browser Cache: Sometimes, stored data in your browser can cause issues. Try clearing your browser cache and attempt to access the DVLA website again.
Browser Compatibility: Ensure you are using a compatible and up-to-date web browser. Try accessing the website from a different browser to see if the issue persists.
Account Lockout: Multiple unsuccessful login attempts can lead to an account lockout. If this is the case, you may need to contact DVLA customer support to unlock your account.
Device or Network Issues: Try accessing the DVLA website from a different device or network to rule out any device-specific or network-related problems.
Password Reset: If you’ve ruled out other issues, consider initiating a password reset on the DVLA website to ensure you have the correct login credentials.
My licence is not showing online always say your details are incorrect
Hi there Sarbjot, thank you for your query. This could indicate several possible issues:
Data Entry Errors: Ensure that you are entering your details exactly as they appear on your driving licence. Even minor discrepancies like misspelled names or incorrect dates of birth can lead to errors.
Technical Glitches: Sometimes, technical issues on the DVLA website or database can prevent accurate retrieval of information. Try accessing your details using different devices or web browsers to rule out technical problems.
Data Update Delays: It’s possible that recent updates or changes to your licence information have not yet been processed by the DVLA database. In such cases, it may take some time for the system to reflect the latest information accurately.
Incorrect Information: If you recently updated your licence details or personal information with the DVLA, double-check to ensure that the changes were correctly processed. Any discrepancies between your actual details and the information on record can lead to access issues.
If you continue to experience difficulties despite verifying your details, consider reaching out to the DVLA directly for assistance.
I’m have a problem to view my driving licence information online always says can’t display yo information… why not if I passed my driving test then why not my driving licence information is not showing…??? And I did car insurance butDVLA didn’t give my driving licence information AND now they cancel my insurance and I had to pay extra money to the insurance…. What can be the reason that not showing my information…???
Hi there Subash, thank you for your query. When the DVLA can’t find your driving license details online, it could be due to several reasons:
Technical Issues: Sometimes, the online system may encounter technical glitches or maintenance that prevent it from displaying your information correctly.
Data Entry Errors: Mistakes in entering your personal details or license information into the DVLA database can lead to difficulties in retrieving your information online.
Processing Delays: If there are delays or issues in processing your driving license application or renewal, it may take some time before your information becomes available online.
Data Protection: The DVLA follows strict data protection regulations, and if there are any concerns regarding the security or accuracy of your information, they may restrict online access until the issues are resolved.
Insurance Related Concerns: In some cases, problems with accessing your driving license information online may arise due to issues related to insurance providers not being able to verify your details, which could lead to complications with your insurance coverage.
It’s essential to contact the DVLA directly to inquire about the specific reasons why your information isn’t showing online. They can provide guidance on how to resolve the issue and ensure that your driving license details are correctly recorded in their system.
My son passed his driving test a month ago through the military and hasn’t received his full license back yet and I’ve checked DVLA and it not on the website.
Hi there Louise, we recommend reaching out directly to the DVLA to inquire about the status of the license application. They should be able to provide more information and help resolve any issues.
Iv tried checking my endorsement details for my driving license to see if Iv got points. It keeps saying ‘it’s not been possible to display/match your details’ why is this? What is the problem to this?
Hi there Ali, thank you for your query. This error might be due to technical glitches or incomplete details. To resolve it, try double-checking the information you provided. If the problem persists, contacting DVLA directly or seeking assistance from a local DVLA office could help clarify the issue and provide guidance on how to proceed.
I too have the same problem with checking my licence. I drive hgv & my boss decided to check licence every month so iv got to phone for a check code monthly. I know my details are correct but when I phone they keep telling me the details they’ve got may not match the DWP website! They only ask for my driving licence number, national insurance number& post code. I’ve checked with the DWP & the details match so what possible information is not matching up if that’s all they ask for!!
Hi there Edward, thank you for your query. When the DVLA can’t find your details, it could be due to discrepancies between the information you provide and what they have on record. Even small differences like misspellings or outdated addresses can cause issues. It’s best to double-check all the details you provide, including your driving license number, national insurance number, and postcode, to ensure they match exactly what the DVLA has on file. If the problem persists, contacting the DVLA directly for assistance may be necessary.
Hi, can’t book my driving test it’s showing-Records show there may be an issue with the details you have supplied.. Any advice please. Thank you
Hi there Laura, it sounds like there might be a mismatch in the details you’ve provided. Here are a few steps you can take:
Double-check your details: Ensure your name, address, and driver’s license number are entered exactly as they appear on official documents.
Contact DVLA: Reach out to the DVLA for clarification and assistance. They can help identify any discrepancies.
Update records: If any of your personal details have changed recently (e.g., address), make sure your records are up to date with the DVLA.
Good luck with your driving test!
Hopeless. I have entirely correctly entered information eight times and keep getting a message that we can’t find your details so try again in 24 hours.
Hi there David, it sounds frustrating to encounter repeated issues with entering your details.
When the DVLA can’t find your details, it could be due to a variety of reasons such as minor discrepancies in the information provided, issues with the DVLA database, or technical errors on the website. Double-checking for any small errors in the information you’re providing might help.
If the problem persists, contacting the DVLA directly for assistance would be the best course of action.
Tried by 0300 number and website and webchat and by writing to find if DVLA have my records, as no-one can find them, so I can replace a lost licence. What do I do if DVLA have lost my details ? – Will DVLA pay for me to sit the test again? I have even contacted he test centre where I passed my test in 1980 to see if they still have a record of me which I can show to the DVLA. Will enlisting the services of the ombudsman help?
Hi there Norman, thank you for your query. If the DVLA has lost your details, you need to gather as much evidence as possible to prove your driving history, including any correspondence with the test centre and any other documentation you may have. Contacting the Ombudsman could be a helpful step if you’ve exhausted other options without resolution. They can assist in escalating the issue to ensure it gets the attention it deserves. Unfortunately, the DVLA is unlikely to cover the cost of retaking your test, so pursuing all other avenues first is essential.
Recently went for a test drive, and was refused because car sales man could not get my license confirmed on computer,
He phoned DVLA, they were unable to access my details.
Have written to DVLA.
Three weeks and still NO reply, I HAVE NOT CHANGED MY ADDRESS OR MY NAME.
Yet my drivers license details are NOT showing,
If I am pulled over by the police am I driving legally.
When I phone DVLA I am told THEY CANNOT ACCESS MY INFORMATION, have asked to be put through to complaints department, their is NO complaints department, HOW CONVENIENT.
Hi Steve, it sounds like an incredibly frustrating situation, and I can understand your concern. If the DVLA can’t access your details and you haven’t changed your name or address, it’s crucial to resolve this issue as soon as possible. Since your details aren’t showing up in the system, it’s best to avoid driving until you receive clarification from the DVLA. If you’re pulled over, you may face legal issues if your license isn’t recognised. It might be worth escalating the matter by contacting your local MP or seeking legal advice to ensure your driving record is correctly updated. Hopefully, this helps, and you get a response soon!